fe77 Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how fe77 ("fe77," "we," "us," "our") collects, uses, stores, shares, and protects the personal information of individuals ("User," "you," "your") who access or use the fe77 online casino and sports betting platform at fe77.one ("the Platform"). This Policy forms part of the fe77 Terms & Conditions and should be read alongside them.

By registering an account on the fe77 Platform or continuing to use the Platform after any update to this Policy, you acknowledge that you have read and understood its contents and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue use of the Platform and contact support to close your account.

2. Who We Are (Data Controller)

fe77 is the data controller for the personal information processed in connection with the Platform. The Platform is operated by fe77 and is accessible at fe77.one. For all privacy-related enquiries, please contact us via the 24/7 live chat on the Platform or at the email address listed in Section 13 of this Policy.

3. Data We Collect

fe77 collects personal information through several channels. The categories of data collected include:

3.1 Registration Data. When you create a fe77 account, we collect your full name, date of birth, Pakistani mobile number (Jazz, Telenor, Zong, Ufone, or Warid), email address (if provided), city of residence (e.g., Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad), and a chosen username and hashed password.

3.2 Identity Verification (KYC) Data. To comply with anti-money laundering obligations and to verify that you are aged 18 or above, fe77 may request documentary proof of identity (e.g., CNIC, passport) and proof of address. KYC documents are handled with strict access controls and are not shared beyond the verification process.

3.3 Financial Data. fe77 records deposit and withdrawal transactions, payment method identifiers (e.g., JazzCash account numbers, Easypaisa wallet references, bank account details, card BIN data), transaction amounts in PKR, and timestamps. Full card numbers are not stored by fe77; card payments are tokenised through our payment processors.

3.4 Gaming Activity Data. We collect records of bets placed, games played, stakes wagered, outcomes, bonus usage, and session duration. This data is used for account management, responsible gaming monitoring, dispute resolution, and fraud detection.

3.5 Technical Data. When you access the Platform, we automatically collect your IP address, device type, operating system, browser type and version, referring URL, pages visited, and session duration. This data is collected via server logs and analytical tools operated by fe77.

3.6 Communications Data. If you contact fe77 support via live chat or email, we retain records of those communications for quality assurance, dispute resolution, and regulatory purposes.

4. How We Use Your Data

fe77 processes personal data for the following purposes and on the following legal bases:

• Contract Performance: To register and manage your account, process PKR deposits and withdrawals, settle bets, and provide all Platform services you have contracted for.
• Legal Obligation: To conduct KYC and age verification, comply with anti-money laundering requirements, retain financial records for the statutory period, and respond to lawful requests from competent authorities.
• Legitimate Interest: To detect and prevent fraud, account abuse, bonus abuse, and technical attacks on the Platform; to monitor gaming activity for responsible gaming purposes; to improve Platform performance and user experience through aggregate analytics.
• Consent: To send you promotional communications (e.g., bonus offers, PSL betting promotions) where you have opted in to receive them. You may withdraw consent at any time via your account notification settings.

5. Sharing Your Data

fe77 does not sell or rent personal data to third parties. We share data only with the following categories of recipients, each bound by appropriate data-processing agreements or legal obligations:

• Payment Processors: JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and card-scheme processors (Visa, Mastercard, UnionPay) receive transaction data strictly necessary to process PKR deposits and withdrawals.
• KYC and Identity Verification Providers: Third-party identity verification services that process your CNIC or passport data solely for the purpose of confirming age and identity.
• Game Software Providers: Certified gaming studios and live-dealer providers that operate games on the fe77 Platform may receive session and bet data as required to deliver game outcomes and calculate payouts.
• Analytics and Security Providers: Service providers that assist fe77 with fraud detection, cybersecurity monitoring, and aggregate traffic analytics. These providers act as data processors under our instruction.
• Regulatory and Law Enforcement Authorities: Where fe77 is legally required to disclose personal data in response to a valid order, warrant, or regulatory request from a competent authority.

6. Data Retention

fe77 retains personal data for as long as your account remains active and for a further period as required by applicable legal, regulatory, and financial obligations. As a general guide:

• Account registration data is retained for the duration of the account and for a minimum of five (5) years after account closure, in accordance with anti-money laundering record-keeping requirements.
• KYC documents are retained for at least five (5) years following the end of the business relationship.
• Transaction records are retained for at least five (5) years from the date of the transaction.
• Technical and analytical logs are retained for up to twelve (12) months, after which they are anonymised or deleted.
• Support communications are retained for up to three (3) years for dispute resolution purposes.

Where retention beyond these periods is required by a specific legal obligation or ongoing investigation, fe77 will retain the relevant data accordingly.

7. Cookies and Tracking Technologies

7.1 What Cookies fe77 Uses. The fe77 Platform uses the following categories of cookies and similar technologies:

• Essential Cookies: Required for the Platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. They cannot be disabled without breaking core functionality.
• Analytical Cookies: First-party cookies used by fe77 to understand how Users navigate the Platform — which pages are visited, how long sessions last, and which features are used most. This data is aggregated and used internally to improve the Platform.
• Preference Cookies: Used to remember settings such as language preferences and responsible gaming notification thresholds you have configured in your account.

7.2 No Third-Party Advertising Cookies. fe77 does not deploy third-party advertising networks, remarketing pixels, or social media tracking cookies on the Platform.

7.3 Managing Cookies. You may configure your browser to refuse or delete non-essential cookies at any time. Disabling essential cookies will impair your ability to log in and use the Platform.

8. Security Measures

fe77 implements a range of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These include: TLS encryption for all data in transit; encryption-at-rest for sensitive data fields; role-based access controls limiting internal access to personal data on a need-to-know basis; regular security assessments and vulnerability testing; and incident response procedures in the event of a suspected data breach.

In the event of a personal data breach that poses a risk to Users, fe77 will notify affected Users and relevant authorities in accordance with applicable obligations and without undue delay.

9. Your Rights

Subject to applicable law, you have the following rights in respect of your personal data held by fe77:

• Right of Access: To request a copy of the personal data fe77 holds about you.
• Right to Rectification: To request correction of inaccurate or incomplete personal data.
• Right to Erasure: To request deletion of your personal data where fe77 no longer has a lawful basis to retain it, subject to any overriding legal obligation (e.g., KYC and transaction records).
• Right to Restriction: To request that fe77 temporarily stop processing your data while an accuracy dispute is resolved or an objection is considered.
• Right to Object: To object to processing based on legitimate interests, including profiling for marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact fe77 via live chat or at the email address in Section 13. We will respond within the timeframe required by applicable data protection law. Identity verification may be required before we can fulfil a request.

10. Minors

The fe77 Platform is strictly restricted to individuals aged 18 and above. fe77 does not knowingly collect personal data from individuals under 18. If fe77 becomes aware that personal data has been collected from a minor, the relevant account will be immediately closed and the data securely deleted, subject to any legally mandated retention period. If you believe a minor is using the fe77 Platform, please contact support immediately. We encourage parents and guardians in Pakistan to use parental-control software to restrict access to online gaming platforms.

11. Third-Party Links

The fe77 Platform does not contain links to third-party websites. All navigation links on fe77.one resolve to internal pages within the fe77 domain. This Policy applies solely to data processed in connection with the fe77 Platform and does not cover any third-party services you access independently.

12. Amendments to This Policy

fe77 reserves the right to update or amend this Privacy Policy at any time. Notification of material changes will be provided via the email address registered to your account or through a prominent notice on the Platform prior to the change taking effect. Your continued use of the fe77 Platform following notification of an amendment constitutes acceptance of the revised Policy. If you do not agree to a revised Policy, you should cease use of the Platform and may request account closure.

13. Contact

For any privacy-related questions, data subject access requests, or concerns regarding how fe77 processes your personal information, please contact the fe77 Data Protection team via the 24/7 live chat available on the Platform, or in writing to: [email protected] (plain text — not a clickable link). Please include your registered account username, your full name as registered, and a clear description of your request to allow us to respond promptly and accurately.